Buyer should contact Seller directly for any issue relating to the item purchased.
1. . Application for Returns/Refunds Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items
2. Application for the Return of an Item Buyer may only apply for the refund and/or return of the Item in the following circumstances: • The Item has not been received by Buyer; • The Item was defective and/or damaged on delivery; • Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer; • The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item.
3. Condition of Returning Item To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.
4. Liability of Product Return Shipping Fee i) In the scenario of an unforeseen error from the seller’s end (i.e – damaged, faulty or wrong product delivered to the buyer), the seller will bear buyer’s return shipping fee. ii) In the scenario of the buyer’s change of mind, buyer shall get seller’s consent prior to the return request and buyer will bear the return shipping fee. iii) In the scenario where both seller-buyer disputing the party liable for the return shipping fee.
5. Refunds
Buyer will only be refunded after the item has returned to seller. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.