FAQ
When the order payment is taken of my bank account?
A: The timing of when you'll be charged is dependent on your selected payment method:
- Credit card: You will be charged once your order is shipped
- Prepaid: You will be charged as soon as money is transferred and processed
What are Potential office hours?
A: Monday to Friday (9:00am to 6:00pm)
Please note that we will be closed on Weekend and Public Holidays.
What should I do if product is damaged in delivery?
A: Our merchandise is carefully packed for delivery in our distribution centres, however we do realise that delivery damage may occur in spite of these precautions. If any damage occurs please contact our customer support team on +65 97726931/97775605 or email us at admin@potentialeng.com.sg
Can I change or cancel my order?
A:Due to the efficiency of the Internet ordering process, it may not be possible to prevent the delivery of items once an order has been placed.
However, you may call our customer support at +65 97726931/97775608, 9:00am - 6:00pm, Monday - Friday to see if the order can be cancelled.
What is a product lead time?
A:When high demand for a product results in it being out of stock, we will provide an estimate of how long it will be before we expect additional inventory from the manufacturer to be available for delivery to customers.